Analysis of Shipping Information

The provided shipping information outlines details regarding the shipping options, delivery times, packaging practices, address requirements, restrictions, customs duties, and additional information. Here's an analysis of key components:

1. Free Shipping Threshold:

   • Free standard shipping is provided for orders over $35.

2. Shipping Options:

   • Standard Shipping is available at $4.99 with a delivery time of 7-15 days.
   • Express Shipping is available at $39.99 with a faster delivery time of 3-7 days.

3. Address Requirements:

   • Customers are advised to provide correct delivery addresses and contact information.
   • A request is made to contact support promptly if order information is incorrect.

4. Packaging:

   • Efforts are made to reduce waste by packing multiple items in one package.
   • Acknowledges that this may result in slightly longer processing times.

5. Restrictions:

   • Emphasizes the importance of specific details in the shipping address for safe delivery.
   • Disclaims responsibility for failed delivery due to customer negligence.

6. Delivery to Certain Countries:

   • Some countries may require customers to pick up packages at local postal offices.
   • Acknowledges potential delays and requests patience and understanding.

7. Customs Duties:

   • Shipments are delivered duty unpaid; customers are responsible for customs or import duties.
   • Customers bear full liability for return shipment costs if they refuse the parcel due to duties or taxes.
   • Highlights that customs regulations prevent declaring items as gifts or understating product prices.

8. Additional Information:

   • Express Shipping limitations include unavailability for P.O. Boxes/APO/FPO addresses and non-continental Europe.
   • Shipping Time excludes a processing period of 1-5 days.
   • Customers must report shipping issues within 90 days of placing the order.

9. Contact Information:

   • Customers are encouraged to contact support for additional help via the provided email address.

This shipping information is comprehensive, covering various aspects of the shipping process. It provides clear details about shipping options, associated costs, delivery times, address requirements, and customs duties. The disclaimer about packaging practices and potential delays due to customs regulations enhances transparency. The provision of contact information encourages customers to seek assistance when needed.

Refund Policy

Making returns hassle-free because your satisfaction is our priority.

Eligibility & Potential Fees:

• Returns accepted within 15 days of receiving all items in the same order.
• Your return package must be mailed within 14 days from the date we sent you the return instructions.
• Items must be unworn, in original condition, with packaging and tags intact.
• Hygiene stickers must be intact.
• Washed or altered items do not qualify for a refund.
• Original shipping fee is non-refundable except for quality issues or order problems.
• Return shipping is not covered unless it's a quality issue or problem with the order.

How to Start a Return:

Initiate a return by sending a request email to support@dunnmall.com with the reason. We'll respond within 24 hours with detailed return instructions.

Note: Items sent back without requesting a return will not be accepted.

How to Ship the Item(s) Back:

Contact us for a return request, and we'll send detailed instructions within 24 hours. Pack items in original packaging, include a slip with the order number, and use a shipping method with a tracking number. Inform us of the tracking number, and we'll follow up upon receiving the package.

Where is My Refund?

After processing your return request and receiving items at our facilities, expect up to 7 days for the refund to your original payment method. The original shipping fee is non-refundable.

Exchanges:

Contact us at support@dunnmall.com for an exchange request. We'll respond within 24 hours with detailed instructions.

Not Accepted for Return:

1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. Items with broken hygiene seal.
3. Final Sale items.
4. Made-to-order items. Custom-made items.
5. Other items like beauty products, pet supplies, and non-returnable marks. Free gifts cannot be returned.

Contact us for queries about specific items.

Additional Important Information:

• Expedited shipping time isn't guaranteed during the holiday season.
• Do not send return packages to the sender's address on your package; use the provided shipping label.
• Check return packages to ensure no non-Dunnmall items are included.
• Express shipping fees aren't refunded for personal reasons.
• No refund for holiday-related items due to late arrival.
• Order cancellation requests must be made before shipment.
• Sizes are based on US size, and variations due to production locations aren't grounds for free return or refund.

Still Need Help?

For additional support, contact us at support@dunnmall.com.